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Hi Jon,

Well, you have cast the "Acord Spell" over my sister...she couldn't say enough wonderful things about you.

Guess she forgot that I had already passed all of that on to her along with your phone number! Thanks so much for taking care of her...I'll deal with you later!

Regarding this new, awesome, and stupendous machine I have laying on my treadmill runner....I'm hoping that maybe you are available on Tuesday of next week a bit later in the day.

Let me know how your schedule looks!

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Hi, Jon,

Am I glad you came and worked your magic on our computer! It moves so much more quickly that I can't believe it's the same system! Not only has my son stopped complaining about it being so slow, he's amazed at how much he can do simultaneously.

Thank you, too, for being so generous with your time and your fee. I'm aware of just how much you cut my cost and I really appreciate it, Jon. Hopefully I'll be able to send some clients your way.

Laura

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Jon,

Annette and I want to thank you for you excellent help, your kindness and consideration. You went above and beyond the call.

May God bless you and keep you in His loving care always.

If I hear of anyone that needs help you will be the person we recommend..

Again thanks and God bless you.

Larry

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The following message is a letter the Better Business Bureau forwarded me that they received:

As a business owner since 1982 I've had a lot of contact with various service companies. I can honestly say that none of them compare to the service, honesty, integrity, and response time the way JRA Computers has.

Even on week-ends, Jon, the owner, will personally respond to any computer malfunction. And Jon does so cheerfully and without charging an enormous fee.

You can bet that my company will be doing business with JRA for a very long time!

Sincerely,
Tania N. Salem
President, Tandie, Inc.

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Compassion Pregnancy Centers, Inc.

37540 Gratiot, Ste. 100

Clinton Township, MI. 48036

(586) 783-9620

(586) 783-9650 (Fax)

July 12, 2004

JRA Computer Services

Roseville, MI. 48066

Dear Jon,

Thank you for the generous donation of your time and technical support. I really like the new web site you hosted for our center at no charge. It is easy to use and includes all the important information we want to get out to the public. I am looking forward to hearing just how many people visit the site and use the information. Your generous donation of the laser printer has really made things much easier for us here also.

Your company has been a blessing to us. We could never afford all the technical services that you generously provide to us as a donation. Thank you again for all of the services that you give to us.

In His Service,

Dolores Bacon

Executive Director

Compassion Pregnancy Centers, Inc.

www.compassionpregnancy.org

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March 24, 2005

Mr. Jon Acord

JRA Computer

Dear Jon:

I want to thank you again for all of the work JRA Computer has done for us over the past 2 years. When we first contacted you, we were overwhelmed with computer problems and didn't know where to turn. A friend suggested your company, and it was one of the best business decisions we have made.

Whether it was setting up our in-office network or updating our existing systems, JRA Computer has been fast, reliable, and reasonably priced. You have exceeded our expectations.

Again, I applaud you for the outstanding service and am happy to recommend your company to anyone who will listen.

Sincerely,

Dennis J. Chinonis

YAYA'S Flame Broiled Chicken

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Jon,

Even though its late I wanted to thank you so much for helping me out over the phone the other day. I know you didnt have the time to stop by, and probably didnt have the time to spend on the phone that you did – but all your suggestions definitely worked. The PC was useable again right away.

The computer has remained in good shape too for the past few days and that is a blessing when you have two kids that are on it all of the time.

Not only did I want to say thank you, but also that I definitely will not forget you helping me out – both in terms of home or work issues that need resolution. Its always important to know people that can do the job and I was very impressed with your work. Also, tell me where you want me to send you a check to cover your time on the phone, you definitely helped me out a lot. Just let me know.

Thanks,

Brian ******

Regional Project Manager, *****

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Everything is great Jon...thanks for the follow up. Trust me, you're the FIRST person I call from now on if they aren't!

thanks again,

Elisa

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One of the Pitfalls of Building it Yourself

Building your own computer has its inherent risks, such as compatibility of parts and lack of any real technical support beyond slow response e-mails, and telephone support that is often out sourced to countries where English isnt even their second language. This is one of the pitfalls of building it yourself. This played back in mind as I struggled with a problem I had never encountered, one where I was literally left with a pile of expensive technology that would not turn on, despite working flawlessly for a number of months prior. Help was only an e-mail away. After a quick search I found JRA Computers and sent Jon an e-mail. This was at 11:30pm at night, and I received a response from him within 15 minutes! The following day I dropped off my nightmare at his home, and after a couple of minutes I was more than confident he knew these things backwards and forwards. Confidence is big thing when you leave something so important with someone else, and not found with the newest (trainee) at a (big box) store. Although the problem was much more complex than we had both originally anticipated, Jon was able to get it running to the point where I was able to back-up my valuable data, and diagnose the problem in detail to the point where I didnt feel as if I was dealing with a slick talking mechanic selling me something I didnt need, another trait of the (big box) stores. Jon kept me posted as to the progress he made and answered my e-mail promptly; he also helped me make arrangements to get the parts replaced that had failed, fixing everything within a time frame that no (do it yourselfer) could possibly achieve without blowing through expensive parts, and hours on phone support, at a more than reasonable price. Thanks again for you help Jon!

David

(editors note, I just happened to check my mail late that night, normally my computers are off by 9:00

but I will return all mail from the previous night before I leave for the day)

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John,

I wanted to thank you for your help in getting my computer back up and running. After failed attempts by my service provider and lack of response from other computer repair vendors, I was amazed at your willingness to help over the phone and your success on the first attempt. I am now connected once again.

Again, thanks for all your help.

Cheers,

Sandie

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Hi Jon,

I just wanted to say thanks again for all of your help with our computers on Friday. It was a pleasure talking with you and seeing how you work. I will contact you sometime soon to discuss enhancements for my company’s website (www.manerlawton.com). I am out of town next week but will follow up. Thanks again.

Best regards,

Lauren Burke